Yes. Every product on REHASHA is a thrifted, vintage, surplus, or pre-loved garment that has been carefully selected by our team before being listed for sale.

No. We focus on quality, style, and value rather than brand names alone. While many items may come from well-known brands, we also offer garments from lesser-known brands that meet our quality standards.

Curated thrift means we do not list every item we find. Each garment is individually selected based on its condition, quality, style, and overall wearability before being added to our collection.

Each garment is carefully inspected before listing and assigned a condition rating to help you understand its overall state before making a purchase.

A 10/10 rating indicates the garment is in excellent condition with little to no visible signs of previous wear.

A 9/10 rating indicates the garment may show very minor signs of previous use while remaining in excellent overall condition.

An 8/10 rating indicates the garment may show moderate signs of wear that do not significantly affect its appearance or functionality.

Yes. As these garments have had a previous life, minor signs of wear, fading, loose threads, or age-related imperfections may be present. Any significant flaws will be disclosed in the product listing.

Yes. Any major defect, damage, stain, repair, or noticeable sign of wear identified during our inspection process will be clearly shown in the product photographs and described on the product page.

Please contact our support team as soon as possible after receiving your order. We'll review the situation in accordance with our Return, Refund & Exchange Policy.

We make every effort to accurately photograph and disclose any major flaws, stains, repairs, damage, or noticeable signs of wear before listing a product. However, minor imperfections consistent with pre-owned clothing may not always be visible in photographs.

Differences in lighting, photography conditions, screen settings, and device displays may cause slight variations in colour or appearance. We aim to represent every product as accurately as possible.

We recommend comparing the measurements of a similar garment you already own with the measurements listed on the product page. For detailed instructions, please refer to our Size & Measurement Guide.

No. Garment tag sizes can vary significantly between brands, countries, and manufacturing years. We recommend relying on the measurements provided on the product page for the most accurate fit.

Sizing standards vary between brands, countries, and manufacturing periods. To provide a more accurate reference, we list the garment's actual measurements rather than relying solely on the tag size.

Every garment is measured manually using a measuring tape and all measurements are listed in inches. For a detailed explanation of our measuring process, please refer to our Size & Measurement Guide.

As each REHASHA item is one of a kind, we do not offer returns or exchanges for sizing issues. We strongly recommend reviewing the product measurements and our Size & Measurement Guide before placing your order.

For complete details, please refer to our Return, Refund & Exchange Policy.

No. Due to the one-of-a-kind nature of our thrift inventory, size exchanges are not available. We encourage you to carefully review the product measurements before placing your order.

Yes. Every garment is measured by hand using a standardized measuring process. While we make every effort to ensure accuracy, minor variations of approximately ±0.5 inches may occur due to manual measurement.

We do not guarantee the authenticity of branded products unless explicitly stated on the product page. We encourage customers to purchase our products based on their quality, condition, and overall value rather than brand name alone.

When evaluating branded garments, we may consider factors such as labels, tags, construction quality, branding details, and other characteristics. However, we do not provide professional authentication services or guarantee authenticity unless explicitly stated.

Professional authentication services can be expensive and are outside the scope of our business model. As a result, we do not issue authenticity certificates or represent ourselves as professional authenticators.

Yes, you need to create an account to place an order with REHASHA. Your account also gives you easier access to your order history and other account-related information.

If your order has not yet been dispatched, certain changes, such as updating your shipping information, may still be possible. Please contact our support team as soon as possible through our Contact Us page.

Yes. Orders may be cancelled before they are dispatched. If you wish to cancel your order, please contact our support team as soon as possible through our Contact Us page.

Once your order is successfully placed, you'll receive an order confirmation along with future order status updates through the communication channels associated with your order.

We accept major payment methods supported at checkout, including UPI, debit cards, credit cards, and other available online payment options.

No. We currently do not offer Cash on Delivery (COD). All orders must be prepaid using one of the available payment methods at checkout.

Yes. We currently ship to all serviceable locations across India.

No. We currently ship only within India.

Yes. Shipping is currently included in the price of your order. There are no additional shipping charges at checkout unless otherwise stated.

Orders are typically dispatched within 1–2 business days. Delivery timelines vary depending on your location and the courier partner assigned to your shipment.

For more information, please refer to our Shipping Policy.

Tracking details will be shared with you once your order has been dispatched. You can use the provided tracking number to monitor your shipment's progress.

If your delivery address falls outside our serviceable network, we'll first explore alternative delivery options. If delivery is not possible, your order will be cancelled and any payment made will be refunded.

We use Shiprocket as our logistics aggregator. Depending on your location and serviceability, your order may be shipped through one of several courier partners available within the Shiprocket network.

Please contact our support team if your shipment is delayed beyond the expected delivery timeframe. We'll coordinate with the courier partner to investigate and provide you with an update.

If a shipment is officially confirmed as lost by the courier partner, we'll process the matter in accordance with our Shipping Policy and, where applicable, our Return, Refund & Exchange Policy.

Returns are only accepted in specific situations outlined in our Return, Refund & Exchange Policy. Please review the policy carefully before placing your order.

No. Due to the one-of-a-kind nature of our thrift inventory, exchanges are not available. For more information, please refer to our Return, Refund & Exchange Policy.

Refunds are only provided in eligible circumstances as outlined in our Return, Refund & Exchange Policy. Please review the policy for complete details.

An uninterrupted unboxing video helps us fairly verify issues such as courier damage, incorrect items, missing items, or other delivery-related claims. It allows us to review requests accurately and process eligible claims more efficiently.

Once approved, refunds are generally processed within 7 business days. The exact time for the refunded amount to appear in your account may vary depending on your payment provider.

Our garments are inspected and prepared before being listed for sale. However, you're welcome to wash or refresh your garment according to your personal preferences before wearing it.

Care for thrifted garments just as you would any other piece of clothing. Follow the care label where available and avoid unnecessarily harsh washing or drying methods to help extend the life of the garment.

Choosing thrifted clothing helps extend the life of existing garments, reduces textile waste, and lowers the demand for new clothing production. It's a simple way to make fashion more sustainable.

Unlike fast fashion, which focuses on mass-producing new clothing, REHASHA gives carefully selected pre-owned garments a second life. Every item is individually curated, making each piece unique while helping reduce unnecessary textile waste.

Not at the moment. As REHASHA grows, we hope to explore more sustainable packaging options wherever practical without compromising the safe delivery of your order.