Last Updated: 25 July, 2026

At REHASHA, we aim to process and deliver every order as efficiently as possible. As a curated thrift store, most of our products are one-of-one pieces, and we take care to ensure that each order is packed and dispatched accurately.

Please review the following shipping information before placing your order.

1. Shipping Coverage

• REHASHA currently ships only within India.

• We deliver to serviceable PIN codes supported by our logistics partners and courier network.

• In rare situations where a location is not serviceable through our primary logistics network, we may explore alternative shipping arrangements at our discretion after contacting the customer.

2. Order Processing & Dispatch

• Orders are typically processed and dispatched within 1–2 business days after successful order placement and payment confirmation.

• Business days exclude weekends and public holidays.

• During periods of high order volume, sales events, or operational disruptions, processing times may be extended. Customers will be notified if significant delays occur.

3. Delivery Timelines

• Estimated delivery timelines begin after an order has been dispatched.

• Delivery times may vary depending on the destination, courier partner, weather conditions, operational constraints, and other factors outside our control.

• As a general guideline:

• Major cities and metro locations: approximately 2–5 business days.

• Other serviceable locations: approximately 3–8 business days.

• Remote or difficult-to-reach locations may require additional time.

• Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

• REHASHA currently offers free shipping on all orders within India.

• Shipping costs are included as part of our overall pricing structure, and no separate shipping fee is charged at checkout unless otherwise stated.

5. Courier Partners

• REHASHA uses Shiprocket as its logistics aggregation platform.

• Shiprocket may assign different courier partners depending on the destination, serviceability, delivery performance, and operational requirements.

• The courier partner used for a shipment may vary from order to order.

• REHASHA does not guarantee the use of any specific courier company for delivery.

6. Order Tracking

• Once an order has been dispatched, customers will receive shipment tracking information through the communication channels available for the order.

• Tracking updates may include:

• Order Dispatched

• In Transit

• Out for Delivery

• Delivered

• Customers are responsible for monitoring tracking updates and ensuring availability to receive the shipment.

7. Non-Serviceable Locations

• If an order is placed for a location that is later determined to be non-serviceable, REHASHA may:

• Contact the customer to discuss alternative delivery options, or

• Cancel the order and issue a refund to the original payment method

• The final decision will depend on logistics feasibility and operational considerations.

8. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information at the time of placing an order.

• This includes:

• Full name

• Delivery address

• PIN code

• Contact number

• Email address

• If incorrect information is submitted, customers should contact us immediately.

• Address changes may only be possible before the order has been dispatched.

• REHASHA is not responsible for delivery failures resulting from incorrect, incomplete, or inaccurate information provided by the customer.

9. Failed Delivery Attempts & Return-to-Origin (RTO)

• If delivery cannot be completed due to reasons including but not limited to:

• Incorrect address information

• Incorrect contact details

• Customer unavailability

• Failure to respond to courier communications

• Refusal to accept delivery

• The shipment may be returned to REHASHA by the courier partner.

• If an order is returned to REHASHA due to customer-related delivery issues, any refund issued may be reduced by applicable forward and reverse shipping charges incurred during the shipment process.

• REHASHA reserves the right to refuse future orders from customers who repeatedly refuse deliveries or cause repeated Return-to-Origin (RTO) shipments.

10. Damaged Packages

• Customers should inspect their package upon delivery.

• If a package appears visibly damaged, tampered with, or compromised during transit, customers should:

• Record a complete unboxing video

• Take clear photographs of the packaging and product

• Contact our support team within 3 days of delivery

• Claims submitted without supporting evidence may not be eligible for review.

• Each case will be evaluated individually in accordance with our Return, Refund & Exchange Policy.

11. Lost Shipments

• In the rare event that a shipment is lost during transit, REHASHA may conduct an investigation with the courier partner.

• If the courier partner officially confirms that the shipment has been lost and delivery cannot be completed, a refund may be issued in accordance with our Return, Refund & Exchange Policy.

12. Shipping Delays

• While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

• These may include:

• Extreme weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Labour strikes

• Government restrictions

• Operational delays within courier networks

• REHASHA is not liable for delays caused by such circumstances, although we will make reasonable efforts to assist customers with shipment updates whenever possible.

13. International Shipping

• REHASHA currently ships only within India.

• We do not currently offer international shipping.

• Orders placed with delivery addresses outside India may be cancelled at our discretion.

• If payment has been successfully captured and the order has not been shipped, a refund may be issued to the original payment method.

• We may introduce international shipping in the future and will update our policies accordingly.

14. Contact Information

• If you have any questions regarding your order, shipment, return request, or any of our policies, please contact our customer support team.

• Support Email: support@rehasha.com

• Phone: +91 22-69711039

• We will make reasonable efforts to respond to customer enquiries as promptly as possible during business hours.

15. Policy Updates

REHASHA reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.