Last Updated: 26 July, 2026

At REHASHA, every garment is individually sourced, inspected, measured, photographed, and listed. Most products are one-of-one pieces and cannot be replaced once sold.

For this reason, REHASHA operates under a strict no-return and no-exchange policy except in cases where an error has occurred on our end.

Please read this policy carefully before placing an order.

1. Nature of Our Products

• REHASHA specialises in curated thrift, vintage, surplus, and pre-loved fashion.

• Unlike mass-produced retail clothing, thrifted garments have had a previous life and may naturally show signs of age, character, and wear.

• As part of the nature of thrifted clothing:

• Minor fading may be present

• Minor fabric wear may be present

• Small loose threads may be present

• Vintage distressing may be present

• Natural signs of ageing may be present

• These characteristics are considered normal and are part of what makes every garment unique.

• By placing an order, you acknowledge and accept the inherent nature of thrifted and pre-loved clothing.

2. Hygiene & Quality Inspection

• Before any product is listed for sale, every garment undergoes a quality inspection by our team.

• During inspection, we assess:

• Overall condition

• Fabric integrity

• Major stains

• Significant damage

• Missing or broken functional components

• Wear that may affect usability

• Any major defect, flaw, damage, stain, repair, alteration, or noticeable wear identified during inspection will be clearly disclosed through product photographs and product descriptions before purchase.

• We are committed to presenting products as accurately as possible so customers can make informed purchasing decisions before ordering.

3. Strict No Return Policy

We do not accept returns for:

• Change of mind

• Incorrect fit

• Style preference

• Colour expectations

• Fabric expectations

• Minor signs of wear

• Vintage distressing

• Personal preference

• Condition expectations that were already disclosed

• Failure to read product descriptions

• Failure to check measurements

All sales are considered final.

4. Strict No Exchange Policy

• REHASHA does not offer exchanges.

• As most products are unique one-of-one pieces, replacement inventory is generally unavailable.

• If an approved claim is accepted due to an error on our end, a refund will be issued instead of an exchange.

5. Sizing & Measurement Policy

• All measurements displayed on REHASHA are taken manually by our team.

• Customers must:

• Compare provided measurements with garments they already own

• Refer to our Size Guide before purchasing

• Use actual measurements as the primary sizing reference

• Important:

• Tag sizes should not be relied upon.

• Garments sourced from different brands, countries, and production periods may fit differently despite carrying the same size label.

• The measurements listed on the product page always take precedence over the garment tag.

• Sizing issues do not qualify for refunds, returns, or exchanges.

6. Product Condition Ratings Disclaimer

• REHASHA may assign condition ratings (for example, 10/10, 9/10, 8/10) to help customers better understand the overall condition of a garment.

• These ratings are based on our internal assessment and are intended as a general guide only.

• Customers should review all product photographs, measurements, condition notes, and descriptions before purchasing, as these provide the most accurate representation of the item.

• Disagreement with a condition rating alone does not qualify for a refund, return, or exchange.

7. Product Photography & Colour Representation

• We make every effort to accurately represent the colours, textures, and condition of our products through photographs and descriptions.

• However, actual colours may vary slightly due to lighting conditions, photography equipment, screen settings, and device displays.

• Minor colour variations or differences in appearance caused by display settings do not qualify for refunds, returns, or exchanges.

8. Eligible Refund Cases

Refunds may only be considered if:

• The wrong item was shipped by REHASHA.

• A major undisclosed defect exists that was not shown or mentioned in the product listing.

• The product received is materially different from the item ordered.

• The courier partner officially confirms that the shipment has been lost in transit and delivery cannot be completed.

All claims are subject to review and approval by our support team.

9. Mandatory Unboxing Video Requirement

• A complete and continuous unboxing video is mandatory for all refund claims.

• The video must:

• Start before opening the package

• Clearly show the sealed package

• Show the shipping label

• Show the package being opened

• Clearly display the product received

• Without a complete and unedited unboxing video, no refund, replacement, dispute, or claim can be processed under any circumstances.

• This requirement helps protect both customers and REHASHA from fraudulent claims and courier-related issues.

10. Reporting Timeline

• Any issue must be reported within 3 days of delivery.

• Claims submitted after 3 days from delivery will not be accepted.

• To report an issue, contact:

• support@rehasha.com

• Please include:

• Order number

• Clear description of the issue

• Photographs of the product

• Complete unboxing video

11. Return Conditions for Approved Claims

If a refund claim is approved:

• The item must be returned:

• In the same condition as delivered

• Unused

• Unwashed

• With original tags attached

• Without alterations

• Without damage caused after delivery

• Returns may be rejected if:

• The item has been worn

• The item has been washed

• Perfume, deodorant, smoke, or other strong odours are detected

• Tags have been removed

• The item has been altered

12. Return Shipping

For approved claims resulting from an error on our end:

• REHASHA will bear the return shipping cost

• Return instructions will be provided by our support team

Items returned without prior approval will not be accepted.

13. Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds will be issued to the original payment method used during checkout

• Refund processing may take up to 7 business days

• Banking partners may require additional processing time

14. Delivery Disputes & Lost Shipments

• If a customer believes an order has not been delivered, the issue must be reported to our support team as soon as possible.

• If courier records show successful delivery through methods such as OTP confirmation, delivery photographs, signature confirmation, or other courier-provided proof of delivery, the order may be considered successfully delivered.

• In cases of delivery disputes, REHASHA reserves the right to investigate the matter with the courier partner before approving any refund or replacement request.

• If a courier partner officially confirms that a shipment has been lost in transit and delivery cannot be completed, REHASHA will issue a full refund to the original payment method.

• Refunds for lost shipments will only be processed after confirmation from the courier partner and completion of any required investigation process.

15. Order Cancellation Policy

Orders may be cancelled only before shipment.

Once an order has been shipped:

• Cancellation is not possible

• Refund requests cannot be raised solely due to shipment status

16. Cash on Delivery (COD)

• REHASHA currently does not offer Cash on Delivery (COD).

• We may introduce COD in the future based on operational feasibility.

17. Contact Information

If you have any questions regarding your order, shipment, return request, or any of our policies, please contact our customer support team.

Support Email: support@rehasha.com

Phone: +91 22-69711039

We will make reasonable efforts to respond to customer enquiries as promptly as possible during business hours.

18. Policy Updates

REHASHA reserves the right to modify, update, or revise this policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

By placing an order with REHASHA, you confirm that you have read, understood, and agreed to this Return, Refund & Exchange Policy.