Last Updated: 3 September, 2026

REHASHA APPAREL LLP (“REHASHA”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Order details and purchase history

• Information provided through customer support requests

• Reviews, testimonials, photographs, or other content voluntarily submitted by you

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Language preferences

• Pages viewed

• Time spent on pages

• Referral sources

• Website interaction and usage information

Account Information

If you create an account with REHASHA, we may store:

• Login credentials

• Saved addresses

• Order history

• Account preferences

2. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders

• Providing customer support

• Managing returns, refunds, and exchanges

• Sending order confirmations and shipping updates

• Maintaining customer accounts

• Improving website functionality and user experience

• Analysing website traffic and customer behaviour

• Detecting and preventing fraud or abuse

• Complying with legal obligations

• Protecting the security of our customers and business

3. Marketing Communications

• With your consent, we may send:

• Promotional emails

• Product launch announcements

• Newsletters

• Special offers

• Marketing communications through email, SMS, WhatsApp, or other communication channels

• You may unsubscribe or opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

• Transactional communications such as order confirmations, shipping updates, account notifications, or customer service responses may still be sent when necessary.

4. Cookies & Tracking Technologies

• Our website may use cookies and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Analyse website traffic

• Improve customer experience

• Measure marketing performance

• Cookies are small files stored on your device that help us recognise returning visitors and improve website functionality.

• Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features and functionality.

5. Information Sharing & Third-Party Services

• We do not sell customer information.

• However, we may share information with trusted service providers who assist us in operating our business. These may include:

• Zoho Commerce

• Zoho Payments

• Zoho Books

• Zoho Inventory

• Zoho Analytics

• Shipping and logistics providers such as Shiprocket and courier partners

• Email communication providers

• SMS and WhatsApp communication providers

• Analytics and marketing service providers

• These providers may access information only to perform services on our behalf and are expected to handle information responsibly.

• We may also disclose information when required by law, legal process, regulatory authorities, or governmental requests.

6. Fraud Prevention & Security

To protect our customers and business, information may be used to:

• Verify transactions

• Prevent fraudulent activity

• Detect suspicious behavior

• Investigate disputes

• Protect website security

• Enforce our policies and terms

Orders or activities identified as potentially fraudulent may be reviewed, restricted, cancelled, or investigated where appropriate.

7. Data Security

• We implement reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

• While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information.

8. Your Rights & Choices

Subject to applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Request deletion of your information

• Withdraw consent for marketing communications

• Request information regarding the processing of your personal data

Requests may be submitted through our support channels.

9. Account Deletion & Data Retention

• Customers may request deletion of their account and personal information by contacting us.

• Upon receiving a valid request, we will delete or anonymise personal information where reasonably possible and legally permissible.

• However, certain records may be retained where required for:

• Tax compliance

• Accounting purposes

• Legal obligations

• Fraud prevention

• Business record keeping

• Dispute resolution

• Retention periods may vary depending on legal and operational requirements.

10. Customer Reviews, Testimonials & User Content

• Customers may voluntarily submit:

• Reviews

• Ratings

• Testimonials

• Photographs

• Social media content

• Other user-generated content

• By submitting such content or tagging REHASHA on social media platforms, you grant REHASHA permission to display, repost, share, publish, or feature such content across our website, social media channels, and marketing materials.

• If you would like specific content removed, you may contact us and we will review the request.

11. Business Transfers

In the event of a merger, acquisition, restructuring, investment, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

12. Children’s Privacy

• Our services are not intended for individuals under 18 years of age.

• We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete such information.

13. Contact Information

• If you have any questions regarding your order, shipment, return request, or any of our policies, please contact our customer support team.

• Support Email: support@rehasha.com

• Phone: +91 22-69711039

• We will make reasonable efforts to respond to customer enquiries as promptly as possible during business hours.

14. Changes to This Privacy Policy

REHASHA reserves the right to modify, update, or revise this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.